Why MassiveFive as a Strategic Partner?
We, M5, are a name to be recognized in the market now, having served in Telecommunication, Inbound Customer Service and IT Solutions Industry for about a decade before throwing our core experiences in the market; where strategy and innovation is now at its peak.
We are here to takeaway your stress and provide you with all-round packages not only limited to Call Answering and Dispatch but rather stretches to IT solutions, Web Development and Social Media Management as well.
So what’s stopping you? Please feel free to connect with our team.
Why you should Outsource Business to MassiveFive?
Maestros at Resolving
Customer Loss
Increased-complaints
Inconsistency in brand voice
The necessity to have 24/7 support
Cut Expenses from 50% to 70%
Staff-shortage
Core Values
Result Orientation
Set challenging and realistic goals
Focus on results
Identify and solve problems
Have a sense of urgency and ownership
Tailored Solutions, Tailored Success
Recognizing the uniqueness of every business, we provide customizable solutions to meet your specific needs. Whether it's inbound support, outbound telemarketing, or multichannel communication, MassiveFive is your strategic partner.
Commitment
Anticipate our Client’s needs and constantly upgrade ourselves to provide outstanding service. Reward our team by delivering steady and sustainable results through growth in our business. Care for our staff by providing a challenging environment with many opportunities for growth and development. Build on staff capabilities through effective recruitment, training and career planning to develop their complete potential. Promote teamwork, initiative and creativity. Stay committed to the authorities by complying with regulatory requirements.
Integrity & Ethics
Conduct our affair in a manner consistent with the highest ethical and professional standards
Engage in fair and honest business practices
Show respect for each other, our clients, business partners, suppliers, helpers, the authorities and communities we operate in
Communicate in a factual, honest and prompt manner
Be open and transparent in our dealings
Exhibit strong environmental stewardship
Unrivaled Customer Service & Training
Experience a new standard of customer satisfaction with our team of highly trained professionals. We pride ourselves on delivering exceptional service that reflects positively on your brand. “We do our on-boarding with training. There is the initial training, then final training, then quarterly training on how to use the system. We also offer customized training upon request. For example, if a lender calls and wants to know how to use a specific report; we will schedule a webinar or one-to-one customized training at no extra cost,”
Vision
MassiveFive’s vision is “To bring inspiration and innovation to every customer in the world” – and we firmly believe in the truth that, for the customers, you’re The Company.
Mission
Everything we do is about you. We strive to keep you at your best, and we remain loyal to you. End of the day our target is to make your goodwill and your time more valuable & firm.
Objective
MassiveFive’s prime objective of customer service is to answer customer questions quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture relationships, and improve brand credibility.
Accountability | Optimism | Authenticity | Trust | Communication
Strategy
Improve Customer Retention | Fare Strategies | Product Differentiation | Cornering a Young Market Sustainability | Most Innovative Product & Service | Technological Advantage | Competitive Strategy | Diversification
Approach
Operational Effectiveness | Focus Strategy | Differentiation Strategy | Cost Leadership
Tactics
Understand Customer Needs | Train Empathy | Encourage Honest Customer Feedback | Set up a Framework to Measure your Team’s Performance | Streamline Manual Process | Set up and Communicate Service Standards
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