Services
Call Answering
MassiveFive, being a company, is built for size and speed. We are in use by businesses that need to handle a high volume of low-complexity calls at once—as quickly as possible.
B2B companies
Businesses in high-touch industries such as cab services, healthcare, real estate, law, and financial services
Businesses that receive calls at unexpected hours and frequencies
Businesses looking to differentiate their customer service
Dispatch
MassiveFive understands that dispatchers are responsible for coordinating the movement between taxi drivers and customers. We ensure that taxis are dispatched to pick up passengers in a timely manner, monitor their progress through an automated dispatch system, resolve passenger-related queries on a timely basis and coordinate with other dispatchers or staff members if there are any issues along the way.
Yes, we are responsible for handling customer service inquiries from people who need a ride using our services. This is why we have become a bridge between the driver & the customer and we will make sure that services are provided swiftly and in an efficient manner.
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